Hangzhou Sihan Medical Equipment Co.,Ltd.
Hangzhou Sihan Medical Equipment Co.,Ltd.

FAQ

  • What is your warranty?

    Our products and parts have undergone strict quality testing to ensure they meet your needs and expectations. As a professional rigid endoscope manufacturer, we offer a 6-month warranty for our products and parts, starting from the date of purchase.

    If you find any defects or malfunctions within the warranty period, you may contact our customer service team, and we will provide free repair or replacement service as soon as possible to ensure reliable performance and customer satisfaction.


  • What is your payment term?

    Our payment term is payment before delivery. We accept payment by PayPal, bank transfer, or online order. We think that this payment term is simple and convenient for both parties, and it can ensure a fast and secure transaction. If you have any questions or concerns about our payment term, please feel free to contact us.

  • What is the MOQ for the bulk order ?

    Our MOQ for the bulk order is one unit. This means that you can order any quantity of our product from one unit to as many as you need. We have ready stock available and we can ship out your order within 72 hours after receiving your payment. We offer competitive prices and high-quality products for your satisfaction.

  • How does an endoscope work?

    An endoscope works by sending light and images to and from the area inside the body. The light is guided by optical fibers, and the image is formed by a lens system or digital sensor. The endoscope is inserted through the mouth, nose, anus, or a small incision, depending on the organ to be examined. The images are displayed on a monitor, often using systems supplied by professional medical endoscope camera suppliers, allowing doctors to view internal structures in real time.


    In rigid systems, such as a Karl Storz rigid endoscope, the optical components are precisely aligned inside a solid tube, a design commonly used by leading rigid endoscope manufacturers and other top endoscopy companies for procedures requiring high image clarity and stability.


    An endoscope can also be used to take a biopsy, remove a polyp, or perform other minimally invasive treatments. Whether using new systems or used Olympus endoscopy equipment, proper optical performance and image transmission are essential for safe and effective diagnosis and treatment.


  • What types of endoscopy equipment do you offer?

    Our company specializes in providing a wide range of endoscopy equipment for hospitals, clinics, and medical distributors. Our main service scope covers complete endoscopy systems, including:

    Flexible endoscopes for diagnostic and therapeutic procedures.

    Rigid endoscopes, including specialty scopes such as Storz H3 Z, Olympus Mini Nephroscope, and Karl Storz nephroscope

    Cameras and camera processors, supporting both rigid and flexible endoscopes.

    Light sources and insufflators for optimal visualization.

    High-frequency electrosurgery units and supporting power systems.

    We also supply specific Olympus and Storz models and accessories, such as: Olympus A22003A and WA33036A Olympus components

    Nephroscopes, including Storz nephroscope

    Our team ensures all equipment meets strict quality standards and is compatible with clinical requirements. Whether you need standard endoscopes or specialty devices for urology, ENT, or minimally invasive surgery, we provide professional consultation, equipment supply, and technical support.


  • Do you offer olympus endoscope repair?

    Yes, we offer professional OLYMPUS endoscope repair services for a wide range of Olympus endoscopy equipment, including flexible and rigid endoscopes, camera heads, light sources, processors, monitors, and related accessories. Our service scope also covers rigid cystoscope repair and other cystoscope repair solutions commonly used in urology procedures.


    All repairs are carried out by experienced endoscope repair specialists using professional testing and calibration equipment, ensuring fast, efficient, and safe service. We strictly follow Olympus original factory standards, including support for selected accessories such as olympus wa53005a, to maintain the performance and reliability of your endoscopy equipment.


    In addition, we provide free loaner endoscope service, online repair tracking, and a clear repair estimation service, helping healthcare facilities minimize downtime while ensuring consistent clinical performance.


  • How should flexible endoscopes be stored when not in use?

    Flexible endoscopes should be stored in a way that prevents microbial contamination and physical damage. According to the CDC, endoscopes should be stored in a clean, well-ventilated, and dust-free area. They should also be hung vertically, with caps, valves, and other detachable components removed, to ensure complete drying. Storage cabinets should be made of a material that can be disinfected.


    Endoscopes that are not dry or have been stored for more than 7 days must be reprocessed before use, as sterilization of endoscope is done by recommended solutions to ensure patient safety. Understanding the flexible endoscope structure and basic flexible endoscope parts and function helps reduce handling damage during storage and reprocessing.


    These storage principles also apply when handling rigid systems such as Storz rigid endoscope, as proper storage protects the endoscope material and supports long-term clinical reliability.


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